I had her hold down both shift keys for a few seconds and nothing. Then I had her apply sticky keys and the check box is checked. When she hits the shift key the check stays on. As soon as she hits the "@" the sticky key check box un-checks itself.
Another thing is the person can't tell me if this was a problem before because they just got the internet a couple of days ago and never used the "@" character.
We did try a new keyboard and it had the same problem.
I did do a Google search and the only thing I found on the problem are the things I have already tried.
I have never heard of such a thing happening before. I don't have any ideal how to fix it.
Any advice on how to fix this problem would be great!